Shipping & Returns
SHIPPING & DELIVERY POLICY
We deliver door-to-door to anywhere in South Africa for just R150.
Orders are delivered in 2-4 working days from receipt of payment.
An order containing items of varying delivery times may only be shipped once all items in that order are ready for dispatch from our head office.
Cigars Emporium makes every effort to deliver your items in a timely manner, however, delivery times may vary depending on the area in which you live, and any unforeseen shipping delays (E.g. strikes / COVID-19 delays).
We keep all of our cigars in carefully monitored, sealed humidors at 20-23°C and 65-70% RH, so that they can arrive ready to smoke. Of course, if you plan to smoke them at a later stage, your cigars can be kept stored in their packaging for up to 2 months. We do, however, recommend moving them into a humidor for long-term storage.
N.B. As part of our quality assurance process, we open all of our boxed cigar products prior to shipment as a final quality check
Return & Exchange Policy
Cancellations may be made only if the purchase has not yet been dispatched (from our head office) and may be subject to a handling fee of up to 10%.
Returns are accepted for an incorrect or defective product within 48 hours from receipt. Returned products must be in the condition you received them, and in their original box and/or packaging.
Upon returning a product, a full refund (including shipping costs) will be made via EFT into an account provided by the purchaser. Alternatively, an exchange may be arranged for another product of equal value. This refund / exchange policy also applies to orders that fail to reach you by some fault of our own.
We guarantee that our cigars are 100% authentic. Returns will not be accepted for personal taste preference, or variation in taste or color from one cigar to the next.
If you have any questions or concerns related to this Shipping & Returns policy, please contact us.